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Common questions
Which licenses does Clinicount support?
Social work, counseling, marriage & family therapy, psychology, substance use, behavior analysis (BCBA), speech-language pathology, art therapy, nursing and other healthcare licenses, plus student practicum hours. Washington rules and national certification rules are built in. For other states you enter your board's numbers once, and progress calculates from them.
My state's rules aren't built in. What do I do?
Open Home → Requirements & settings for your license, and type in the hour targets from your licensing board's website. Set any requirement your state doesn't have to 0 and it disappears.
Can I track more than one license or state?
Yes. Tap “Add a license or certification” on Home. Each license gets its own progress, and hours you log count toward every license that accepts them. More than one license is part of membership.
Can I install Clinicount on my phone?
Yes. On iPhone, open Clinicount in Safari, tap Share, then “Add to Home Screen.” On Android, tap “Install app” in the banner or Chrome's ⋮ menu.
How do I add hours I earned before I started using Clinicount?
Go to Log → “Add past hours.” Enter the date range and the total for one hour type at a time (for example, all your direct hours from your first job).
Why can't I log more than 24 hours in a day?
A single day can't have more than 24 hours. For totals from a longer period, use “Add past hours” instead.
My supervision hours aren't counting toward “Supervision with an LICSW.”
That requirement only counts sessions with a supervisor whose credential matches. Open Supervisors, check the credential, and make sure each supervision entry has that supervisor selected.
How do I fix an entry?
Open the Daily log and tap the pencil next to the entry. You can change any detail or delete it.
Can AI read my signed hour verification form?
Yes. Use Log → “Scan a form.” AI fills in the totals, but nothing is saved until you check every number and confirm.
What's the difference between following and connecting?
Following someone shows their posts in your Activity feed. They don't need to approve it, and you can't message them. Connecting sends a request; once they accept, you follow each other and can send direct messages, similar to LinkedIn.
Can I use Clinicount without a profile?
Yes. Choose “Skip it, I only want to track my hours” during setup, or turn off “Show my community profile” in Account. Other members won't be able to find, follow, or message you. You can turn it back on anytime.
How do I stop someone from contacting me?
Open their profile or your conversation, tap •••, and choose Block. They won't be able to see your profile, follow you, or message you. You can also remove a connection or report a member there.
Why can't I send a connection request or message?
Please confirm your email address first (check your inbox, or resend the link from Account). Messages can only be sent to your connections.
How do I get my approved supervisor form?
Open the supervisor, add their email, and tap “Send with form attached.” For Washington licenses, the official Department of Health form is attached automatically. Replies come straight to your email.
Where are my uploaded documents?
In Docs. Pick a type from the list on the left (education & degrees, certificates, licenses, supervisor forms, hour verifications, CE certificates, resumes, misc, and more) or make your own folders. You can open, download, print, search, rename, or move anything.
Is my information private?
Your hours, documents, and notes are visible only to you. Never upload or type client names or client information anywhere in Clinicount.
How much does Clinicount cost?
Membership is $7/month, $17 every 3 months, or $60/year, New accounts get a 7-day free trial with everything included, no credit card needed.
What happens when my free trial ends?
Choose a plan to keep logging hours, uploading files, and using AI tools. If you don't, nothing is deleted: you can still sign in, view everything, and export your hours report or CSV.
How do I cancel?
Account → Membership → Manage billing. You keep membership features until the end of the period you paid for.
I was charged and don't see membership features.
It can take a minute to update. Refresh the page. If it still says your trial ended, send us a “Payment issue” request below.
I forgot my password.
Tap “Forgot password?” on the login page and we'll email you a reset link that works for one hour.
I didn't get my confirmation email.
Check your spam folder, then go to Account and tap “Resend confirmation link.”
How do I download all my hours?
Account → Export → Clinical hours report (PDF). Members can also download a CSV of every entry.
How do I delete my account?
Account → Danger zone → Delete account & data. This permanently removes everything and can't be undone, so download your report first.
Still need help?
Send us a request and someone will reply by email within 1–2 business days (Monday–Friday).